iOPEX Technologies has announced that the company has launched Work at Home Agents Model for contact center operations. The company’s model also provides the channel customer to support organizations with a flexible workforce to drive growth and sales.
The company provides the global access to the motivated, well-learned and talented team with the same level of consistency, security and quality. The company has further added that it had integrated the Work at Home Agents Model to deliver an innovative business continuity plan.
Director of Customer Care at MyLife.com, John McNabb said, “iOPEX is a top-notch support organization that has elevated our customer service operations in terms of service levels, quality of service, and establishing key performance indicators.”
“They meet and often exceed expectations and goals which, in turn, contributes to the overall success at MyLife.com and are a key asset to our organization.” He further mentioned that “iOPEX has a transparent operation, and their input and ability to pivot to meet the needs of the business is exceptional,” Director of Customer Care at MyLife.com, John John McNabb further added in his statement.
Chief Executive Officer of iOPEX Technologies, Ramani said, “Our Work At Home Agents model delivers outstanding performance and value to our clients. Going beyond business continuity planning benefits, it offers a talented and flexible workforce with up to 30% cost savings.”
“in a post-COVID-19 scenario, we expect clients to sustain scaled adoption of the WAHA model even after lockdown measures are lifted,” he further added.
About iOPEX Technologies:
iOPEX Technologies is a provider of digital platforms to companies and businesses to transform their business operations through automation. The company delivers its robust services by integrating Artificial Intelligence, Cloud Technologies and Robotic Process automation to help its clients to have better control on products and services.