On Tuesday, Senators Richard Blumenthal of Connecticut and Edward Markey of Massachusetts reintroduced legislation aimed at enhancing airline passenger protections. This move follows a tumultuous year for travelers, highlighted by the December holiday chaos that left thousands stranded.
The proposed bills seek to expedite passenger refunds during flight disruptions and reduce the numerous fees airlines charge for services like seating assignments and checked baggage. These fees, which contribute billions to the airline industry, have come under scrutiny.
The Airline Passengers’ Bill of Rights, supported by Senators Sheldon Whitehouse, Bob Casey, Ron Wyden, and Bernie Sanders, proposes a minimum compensation of $1,350 for passengers bumped from oversold flights, an increase from the current cap of $1,550 set by the Transportation Department.
The legislation seeks higher compensation for bumped passengers and quicker refunds, addressing issues like those from Southwest Airlines’ December cancellations.This legislative push follows a significant disruption by Southwest Airlines, which canceled about 16,700 flights from December 21 to 31 due to issues with its crew rebooking system amid severe weather.
Although Southwest has reportedly processed nearly all reimbursement requests, it has not provided detailed information.
Senator Maria Cantwell plans to hold a hearing on recent airline disruptions in the coming weeks. The bills also reflect the Biden administration’s push for stricter passenger rules, including better refund policies.
Airlines for America, representing major U.S. carriers, argues that the proposed legislation could stifle competition, leading to higher airfare and reduced services for small and rural communities. They claim their members already exceed Department of Transportation consumer protection regulations.